Frequently Asked Questions
Everything you need to know about Pridola Design's home collections.
What is the standard shipping timeframe for Pridola Design products?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days for arrival.
Do you offer international shipping for home decor?
Yes, we ship our design pieces worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return policy for all items in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are Pridola Design materials sustainably sourced?
Sustainability is at our core. We partner with ethical manufacturers and prioritize eco-friendly materials such as reclaimed wood, organic cotton, and recycled metals whenever possible.
What should I do if my order arrives damaged?
Please inspect your order upon receipt. If an item is defective or damaged, contact our support team within 48 hours with photos of the damage so we can arrange a replacement or refund.
Can I cancel or modify my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. Once an order has entered the fulfillment process, we are unable to make changes.